Patient Relations Officer - Intellicare (Healthcare Customer Experience Specialist)

Join Intellicare as a Patient Relations Officer and play a pivotal role in delivering exceptional healthcare customer service in Bali’s thriving medical and wellness industry. This position is perfect for compassionate professionals who excel in persuasive communication and have a deep understanding of healthcare systems. In this role, you will be the bridge between patients, doctors, and healthcare providers, ensuring seamless and positive experiences throughout their healthcare journey.

At Intellicare, we are committed to revolutionizing healthcare customer experience by leveraging cutting-edge technology and a team of dedicated professionals. Located in the vibrant city of Canggu, Bali, our office is nestled in a serene environment that fosters creativity and innovation. As a Patient Relations Officer, you will have the opportunity to work in a dynamic and fast-paced setting, where your skills and expertise will be instrumental in driving our mission forward.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate patient appointments, ensuring punctuality and efficiency.
• Provide exceptional customer service to patients, addressing their inquiries and concerns promptly and professionally.
• Assist in the development and implementation of patient education programs to enhance healthcare literacy.
• Facilitate communication between patients, doctors, and other healthcare providers to ensure smooth and effective care delivery.
• Utilize CRM software such as Salesforce or HubSpot to manage patient interactions and maintain comprehensive records.
• Collaborate with the marketing team to develop and execute patient engagement strategies.
• Monitor and analyze patient feedback to identify areas for improvement and implement necessary changes.
• Stay up-to-date with the latest healthcare trends and best practices to ensure the delivery of high-quality patient care.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 3 years of experience in healthcare customer service or a related role.
• Proven track record of delivering exceptional customer service in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to build rapport with patients, doctors, and other stakeholders.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Certification in healthcare customer service or a related field is a plus.
• Ability to work in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities.

🛠️ Keahlian

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