E-commerce Customer Service Specialist

Join Luna Star Indonesia as an E-commerce Customer Service Specialist and become a key player in delivering exceptional customer experiences in the dynamic world of online retail. This role is perfect for individuals with a passion for customer support, sales, and a desire to help customers find the perfect products. Based in Jakarta Barat, you'll be part of a team dedicated to making online shopping seamless and enjoyable.

As an E-commerce Customer Service Specialist, you'll handle customer inquiries, resolve issues, and provide personalized recommendations. You'll use tools like Zendesk, WhatsApp Business, and email to ensure customers receive prompt and accurate assistance. This role offers a great opportunity to grow your skills in customer service, sales, and e-commerce, with potential for advancement within the company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide excellent service through various channels, including email, phone, and live chat.
• Resolve customer issues and complaints, ensuring customer satisfaction.
• Assist customers with product recommendations and order processing.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Stay updated with the latest trends and best practices in e-commerce customer service.
• Provide training and support to junior team members.
• Collaborate with the sales and marketing teams to enhance the customer experience.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, sales, or a related field.
• Proficient in using customer service software such as Zendesk, WhatsApp Business, and email platforms.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Familiarity with e-commerce platforms and processes.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in Indonesian, with English proficiency a plus.

🛠️ Keahlian

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